Terms and Conditions
Our customers' security and purchasing experience are important for Kaffekapslen.ie
Below you will find the purchasing and delivery conditions and terms that apply to orders placed on Kaffekapslen.ie:
Kaffekapslen.ie is property of:
Alstrup Alle 11
At Kaffekapslen you can pay using a variety of payment methods. Payment options are available at check-out, where you can select your preferred method of payment.
All prices are in Euro and include VAT and taxes. We do not change payment fees, but we recommend that you read the terms and conditions of your chosen method of payment, as some companies may require fees, e.g. for missing payments.
Only legal adults or people with the consent of their legal guardian may place orders on our website.
Ordering as a company
Companies are welcome to order products on our website and do so in the same way as private customers. During payment, you can add a VAT number, which will be added to the associated invoice sent after the purchase.
At the moment, it is unfortunately not possible to pay by invoice or EAN/GLN number. The available payment methods are available at check-out.
We only deliver to the Republic of Ireland. If you require delivery to an address abroad, please go to one of our other web shops. For more information, go to www.kaffekapslen.com
Orders are typically delivered within 6-8 business days. If there are delays, the total delivery time may be up to 13-16 business days. We pack all orders within 72 hours. The shipping method is shown on the order confirmation that you receive after our purchase.
If you are not at home during delivery, your package will be delivered to a pick up point for you to collect. An Post, who delivers your package, will inform you of this. This information will also be available to you on your DHL track and trace link and on An Post's website.
If your parcel has been shipped by Kaffekapslen but our freight provider cannot trace it, our freight provider may have to implement a wider search. It may take up to 7 days for our partner to provide a final decision, but we will naturally do everything in our power to resolve the problem more quickly, and it normally does not take more than 1-2 days for us to find “missing” parcels.
If you should receive a parcel that is damaged, you must contact us within 5 days of receiving the parcel with the following:
• order number
• pictures of the parcel outside and inside
We would also recommend that you keep the box until our customer service can give you the next instructions, in case we need a little bit more information to best make a claim with the freight company.
To ensure rapid delivery of all orders, all orders are processed as soon as possible. This means that we cannot guarantee that your order can be cancelled when you contact us.
If you wish to cancel or change an order, it is therefore important that you contact our customer service as soon as possible on (+353) 01 233 2158 within our opening hours or send an email to [email protected] outside our opening hours.
A cancellation is not the same thing as a withdrawal. Once an order is complete, it can no longer be cancelled.
Right of Withdrawal
You have the right to withdraw your purchase without justification within 100 days. The withdrawal period expires 100 days after the day on which you, or another recipient of your choice, receive the parcel. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
A withdrawal is not the same as a cancellation.
Exceptions to the withdrawal right
Your right to withdraw the order no longer applies if you open the packaging on the product or in any other way make use of the product. If you have used the product in a manner that means we are no longer able to sell it, we will not accept a return of the product.
The withdrawal right does not apply to the purchase of food, including coffee and tea, with a shelf life of less than 90 days at the time of return.
If special circumstances arise which prevent us from meeting the delivery time, we may invoke force majeure. Examples of force majeure are strikes, fire, general shortage of goods, seizure, restriction of transport options due to illness, extraordinary interventions by the authorities, cyber-attacks, IT breakdowns at Kaffekapslen or our partners, or lack of transport options.
In such a situation, customers are not entitled to compensation or termination of the purchase agreement.
Exercising your withdrawal right
If you wish to withdraw a purchase, please contact customer service before returning your order.
To withdraw an order, please send written notice by email to [email protected]. It is important that you specify the order number to which you want to apply your right of withdrawal, so we know which order you want to withdraw. Your withdrawal is valid only if you send notice of withdrawal within the deadline. If you want to withdraw your purchase by refusing receipt or by not picking up your package, you must follow the same procedure.
If you receive a product with defects, this is a complaint and not withdrawal.
You can also use the standard legal withdrawal form found at the bottom of this page. Use of this form is not mandatory, and your withdrawal will be processed in exactly the same way as if you send us an email.
If you withdraw your purchase, you must send the item back to us no later than 14 days after you have notified us that you wish to withdraw your purchase.
The order cannot be handed in to our address or sent to us without proper delivery.
You must pay for shipping yourself when returning an order. If you exercise your right of withdrawal by refusing a package when it is presented to you or by not picking it up at a parcel shop, return fees apply to your order. The return fee for these parcels is €10, which is deducted from your refund.
It is important that all goods are returned in their original packaging and packed properly, as you are responsible for ensuring proper transport of the goods – just as we are responsible for ensuring that the goods are packed properly when they are sent to you. It is therefore also important to make sure you have a receipt for delivery of the parcel so that it can be traced and is insured.
If you withdraw a purchase, you will be refunded via the same method of payment used for your purchase. If you want another refund method, it is important that you specify this when you send notice of withdrawal.
If a parcel is returned to us because you did not pick up your parcel from a parcel shop, or if the shipping provider has tried but failed to deliver your package (due to a wrong address, for e.g.), we will refund your purchase minus a €10 return fee. You will be refunded no later than 14 business days after we have received the goods back in our warehouse, and typically within 4-5 business days. Please note, however, that it can take between 3 to 5 weeks for the freight provider to send the parcel back to us, depending on which freight provider is handling the return shipment.
We will refund your order once we have received the returned goods and verified that they comply with our terms and conditions for return.
If you purchase an item and find that it is faulty, you can make a claim by contacting us. If there are any faults or defects in the order you have received – e.g. material or manufacturing faults, missing products from your order – please contact us at the latest 7 days after the parcel has been received.
You can call our customer service on (+353) 1 263 0642 or send an email to [email protected]. It is important to hold on to the packaging and product until your complaint has been processed. If you do not do so, we may have to reject your complaint.
If the manufacturer requires the product to be returned, Kaffekapslen will naturally cover reasonable return shipment costs.
Personal data and cookies
When you purchase products from Kaffekapslen.ie, you must as a minimum provide the following information:
We also register the IP address from which your order was placed.
Please note that we only make use of this information if you have given your specific consent in advance unless the law allows us to contact you without your prior consent.
When you purchase goods from Kaffekapslen, we may need to pass on information to third parties, for example a freight provider. We therefore request your consent, when ordering goods at Kaffekapslen.ie, for Kaffekapslen ApS to pass on information that is necessary for execution and delivery of your order to third parties. The selected freight provider is the data processor in this instance.
When you make a payment by debit/credit card, the information is encrypted and sent directly to our payment provider.
Your information will be deleted after 5 years or when we no longer need to process it to fulfil one or more of the above purposes or to remain in compliance with legislation. The information can be processed and archived for longer in anonymised form.
However, if you have created a login, we will not delete personal data unless you ask us to. You can do this by contacting us at [email protected]. Kaffekapslen ApS does not have access to your payment card information. We only disclose personal data if required by law or if there is a court order to do so. We may keep records of your actions on Kaffekapslen ApS 'pages to ensure that we can provide you with the best possible experience when using our pages, and to adapt our marketing. For marketing purposes, we share selected information with partners. As a visitor to Kaffekapslen.ie, it is possible that Kaffekapslen ApS collects non-identifiable data.
We do so, e.g., to find out which of our products are the most popular. Kaffekapslen ApS is responsible for collecting and processing data on kaffekapslen.ie.
In addition to the above, we do not pass on your information to a third party unless in connection with a re-organisation or a full or partial sale of the company. In such cases, any transfer of personal data will always take place in accordance with personal data legislation.
If you would like access to what information we have registered about you, or want to object to registration of data in accordance with the law, please contact us at [email protected].
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Information on your right to make complaints
Any complaints about a product or service purchased from us can be submitted to the Complaint Resolution Centre, Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can also submit a complaint to the Complaint Resolution Centre at www.forbrug.dk.
The European Commission's online complaints portal can also be used to submit a complaint. This is particularly relevant for consumers residing in an EU country other than Denmark. Complaints can be submitted here – http://ec.europa.eu/odr. When submitting a complaint, you must state our email address [email protected].
Standard withdrawal form
(you should only complete and return this form if you want to exercise your right of withdrawal)
- To Kaffekapslen ApS, Alstrup Alle 15, 8361 Hasselager, Denmark:
- I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
- Ordered on (*) / Received on (*)
- Consumer’s name (Consumers’ names)
- Consumer’s address (Consumers’ addresses)
- Consumer’s signature (Consumers’ signatures) (only if the contents of the form are printed on paper)
(*) Delete where not applicable